At D by Dalia, we take pride in the quality and craftsmanship of every piece. Please read our exchange and care policy carefully before making a purchase. We do not offer refunds.

We accept exchanges within 7 days of delivery. To be eligible for an exchange, items must be:

• Unworn and in their original condition
• Free from scratches, damage, or signs of use
• In the original packaging with all tags attached

EXCEPTIONS:

• Custom or personalized jewelry
• Sale or discounted items
• Gift cards

Repairs & Coverage

We stand behind our quality and offer complimentary repairs for most issues where applicable. Please note the following:

• If a piece is missing components, has surpassed the covered period of 10 days, or requires significant restoration, a repair fee may apply.
• Damage resulting from improper care, including exposure to water, perfume, chemicals, sweat, or rough handling, is not covered under our repair policy.

Damaged or Defective Items

If your item arrives damaged or defective, D by Dalia is not liable for damages caused by third-party courier delivery.

How to Initiate an Exchange

To start an exchange, please contact us at info@dbydalia.com with your order number and reason for exchange. We will provide you with further instructions.

We reserve the right to refuse exchanges that do not meet the above conditions.